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Video of When Customer Focus Includes Sharing Information: Customer Service Training 101 in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 95 free certified online
http://www.doncrawley.com In survey after survey, one of the most common complaints from customers is having to repeat the same information every time they change to new person. I would love to hear from someone telling me why some companies can't get their systems talking to one another to prevent this widespread complaint.