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Video of 3 Important Points to Remember in IT Customer Service in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 44 free certified online
http://www.doncrawley.com In IT customer service interactions, there are three important points to remember. When you keep these three points in mind, it's easier to make decisions, easier to consider all the factors in the transaction, and you're less likely to make mistakes in dealing with your fellow humans in the workplace.
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