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Video of IT's Role Within an Organization: Customer Service Training in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 34 free certified online
http://www.doncrawley.com In this customer service training video, you'll learn how the functional perspective of sociology says that each part of society contributes to the stability and operation of society as a whole. The organization where you work is much the same. Each department contributes to the success or otherwise of the entire organization. Within an organization, you could find a sales and marketing department, an accounting and finance department, a research department, a production and manufacturing department, an IT department, and so on. The research department, for example, might develop new products or services thus ensuring the future viability of the organization, the sales and marketing department would build and maintain relationships with customers and promote the organization's goods and services, the accounting and finance department would ensure that the organization has enough cash to operate and collects and pays bills in a timely manner, production and manufacturing produces the goods and supporting products which the organization provides to its customers, and the IT department facilitates communication and collaboration between the various departments.