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Video of Four Magical IT Customer Service Phrases in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 158 free certified online
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Customer service is all about relationships. Admittedly, sometimes the relationship has a very short life, such as when a call center technician gets a call for simple tech support like a password reset. Still, there’s a relationship. Even if the interaction lasts only two or three minutes, the other person’s memory of the interaction becomes their understanding of the relationship. That can last for years! Other times, the relationship is ongoing and long-term, such as the relationship between an MSP technician and a long-time client. Obviously, there are differences in how long-term relationships are handled compared to short-term relationships, but some practices apply regardless of the length of the relationship. In this video, you're going to learn four simple and magical phrases you can use in nearly any situation.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com