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Video of Problem Solving Skills: Troubleshooting for IT Professionals in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 168 free certified online
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Troubleshooting is part of Principle #1, the Principle of Competence. The first problem-solving skill to learn is to start at the physical layer. In other words, start troubleshooting at the most basic layer. Is everything plugged in? Is everything connected properly? In this video, you'll learn a framework for problem solving skills you can use in IT and anywhere else.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com