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Video of How to Handle IT Customer Service Calls in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 45 free certified online
http://www.doncrawley.com Learn how to correctly handle IT customer service phone calls in this help desk tutorial with author and speaker Don R. Crawley. The video includes demonstrations of both the right ways and the wrong ways to handle end-user calls, along with a discussion of four important concepts in handling such calls.
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