Student Reviews
( 5 Of 5 )
1 review
Video of What is Emotional Labor: Customer Service Training 101 in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 42 free certified online
Remember to subscribe to this channel - https://www.youtube.com/user/doncrawley?sub_confirmation1
What is emotional labor? It's another way of saying "Put on your game face". In the workplace, people with emotional intelligence are able to use emotional labor to create a positive and uplifting experience for their customers and their co-workers, regardless of how they're feeling. In this IT customer service tutorial video, author/speaker Don Crawley explains the importance of using emotional labor to ensure IT career success.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735).
It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com