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Video of What Effective Customer Service Training Programs Should Include in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 179 free certified online
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Effective customer service training programs help your team members by challenging their pre-existing beliefs about how to define excellent customer service. The best training programs will ensure customer service reps understand how to treat customers and coworkers, introduce new ways of working with people and establish standards of behavior for your organization. In this video, you'll learn what effective customer service training programs should include.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com