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Video of How to Handle Other People's Emotions When You Just Can't Relate: Customer Service Training 101 in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 40 free certified online
http://www.doncrawley.com Sometimes, in customer service and tech support situations, we encounter customers or end users who are experiencing emotional states which make no sense to us. In this IT customer service training video, author and speaker Don Crawley explains how to handle such situations with grace and empathy, even when you simply can't relate to how the other person is feeling.