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Video of What is Your Customer Effort Score--Making it Frictionless for Your Customers in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 170 free certified online
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Customer Effort Score (CES) is an important metric for a business owner to understand how difficult it is for customers to work with your company or department’s customer service team. It’s a critical part of customer service. In this video, you'll learn how to use Customer Effort Score (CES) to improve customer retention and profitability.
https://hbr.org/2010/07/stop-trying-to-delight-your-customers
https://compassionategeek.com/the-5-principles-of-it-customer-service/
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com