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Video of Master the Art of Explaining Complex Tech Simply (What Every IT Pro Should Know) in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 269 free certified online
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Are you an IT professional who’s ever struggled to explain technical issues to non-technical users—without sounding condescending or getting frustrated? In this video, Don Crawley shares real-world advice on how to communicate clearly, respectfully, and effectively with end users, managers, and anyone who doesn't speak "tech."
Learn how to:
• Avoid confusing jargon (without oversimplifying)
• Tailor your communication to different audiences
• Build trust and reduce friction with users
• Apply the 5 principles from The Compassionate Geek
• Turn technical expertise into better customer service
Technical skills solve problems, but people skills build careers.
Compassionate Geek online on-demand training empowers IT teams to be easy to work with and create positive customer experiences. That means fewer conflicts, happier users, and a more successful IT team.
Get started with training at: https://CompassionateGeek.com
Learn more in the book: The Compassionate Geek by Don R. Crawley
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#ITCommunication #CompassionateGeek #ITCustomerService #TechSupportTips #SoftSkillsForIT #EndUserSupport
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com