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Video of Unleash Your Influence: Persuasion Tricks For CIOs, It Managers, And MSP Owners in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 244 free certified online
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Read the blog post for more in-depth information about persuasion techniques: https://compassionategeek.com/persuasion-techniques-for-cios-it-managers-and-it-pros/
You, me, and everybody else, we’re all inundated with more choices than we can even comprehend. That’s why your ability to persuade can be what keeps your ideas from being ignored. Whether it's swaying coworkers to back a transformative software shift, encouraging clients to opt for additional services, or rallying end-users behind a necessary security endeavor, persuasion techniques wield power.
Your ability to persuade is indispensable in the world of communication and influence. Emotional appeals, logical arguments, social proof, and endorsements form the bedrock of persuasive language. By mastering these techniques, MSP owners, CIOs, and IT Managers can fashion compelling narratives that resonate with their teams, guiding them toward desired outcomes.
In sales, IT pros leverage persuasion to bridge information to action, crafting messages that align with your customer’s values and beliefs. That builds trust and more sales.
Central to understanding persuasion is knowing when to use framing versus authority techniques. Framing involves presenting information in a way that influences its reception, while authority relies on expertise and credibility to sway opinions.
The inclusive 'we' approach fosters unity, making proposals more appealing by suggesting teamwork and a partnership. Confidence and clarity in communication are critical, bolstering receptivity and agreement.
Highlighting personal benefits and creating scarcity or urgency are also potent persuasion tools, as is the 'But You Are Free' technique, which underscores individual autonomy. Leveraging the 'herd effect' and the 'yes ladder' technique further strengthen persuasive endeavors.
Concrete evidence and data lend credibility to arguments, while non-verbal cues such as body language can reinforce persuasiveness. Robert Cialdini's six principles of persuasion—reciprocity, commitment/consistency, social proof, authority, liking, and scarcity—offer additional insights into effective persuasion strategies.
Though persuasion tactics can be perceived as manipulative, ethical application can foster positive organizational change and help your clients make better decisions. Also, recognizing when these tactics are used on you helps you and your team to navigate persuasive attempts effectively.
Ultimately, persuasion hinges not only on content but also on delivery. By embracing and applying these persuasive techniques, leaders in our world of technology and management can enhance their ability to influence and achieve their objectives. Whether a CIO, IT manager, or MSP/TSP owner, mastering persuasive messaging is key to effective leadership.
Be sure to click the thumbs-up button and subscribe to this channel. Want more? You’ll find more information on persuasion techniques, plus tips and training on IT customer service, teamwork, and leadership at CompassionateGeek.com.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com