Student Reviews
( 5 Of 5 )
1 review
Video of Strengthening Professionalism in the Workplace in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 197 free certified online
Remember to subscribe to this channel - https://www.youtube.com/user/doncrawley?sub_confirmation1
As a CIO, IT manager, MSP owner, or IT professional, you probably cringe when you read traditional articles about professionalism in the workplace. Sweeping guidelines for workplace attire, in-office conduct, and professional communication don't always fit the environments you lead or where you work. What many articles overlook is that what's appropriate varies based on the physical work environment, type of customer, and company culture. But three things apply no matter where you work or who you work for. In this video, you'll learthree ways to strengthen professionalism in the workplace - regardless of what the dress code says.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com