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Video of How to Apologize for a Mistake at Work - Tips for IT Pros in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 207 free certified online
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As a CIO, IT manager or supervisor, an MSP owner, or an IT pro, you know: mistakes happen. When they do, it's important to apologize to the people who were affected. In this video, you’ll learn how to apologize for a mistake at work.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com