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Video of Ideas for IT Customer Service Training on Competence in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 140 free certified online
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How technically competent are you? How about your team? How do you know? When you're working with your team, one of the first ideas for IT customer service training is to help them develop technical competence. Perhaps you've heard someone say to hire based on cultural fit, attitude, or personality; that you can't teach people skills, but you can teach technical skills. They're only partially right. They're right because cultural fit, attitude, and personality are important considerations. They're wrong because, in a technical job, a certain level of technical competence is a core requirement. It's most certainly not a choice of one or the other. They’re also wrong because you most certainly can teach people skills. I’ve been teaching people skills to IT people successfully for more than 20 years. Dale Carnegie, Stephen Covey, and others have been doing it for even longer.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com