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Video of Learn customer service and communication skills for IT staff. in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 28 free certified online
http://www.doncrawley.com Are you trying to raise the level of customer service in your IT department? Do some of your tech people "get it", while others struggle with their people skills? Are some of your people really good at their tech skills, but are challenged when dealing with difficult customers or end users? If so, you're not alone. The good news is that people skills can be learned. Really! I've worked with technical staff all over the world, from Facebook to the Discover Card, from Bank Muscat to State University of New York. I'm a tech guy who understands the importance of people skills in building successful careers and I can help your technical staff gain those skills, too. Whether you're interested in a keynote speech, a breakout session, or a full-day seminar, give me a call or send me an email and let's get to work!