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Video of 10 Leadership Mistakes IT Managers Make (And How to Fix Them) in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 267 free certified online
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10 Leadership Mistakes IT Managers Make (and How to Fix Them)
Are you making these common IT leadership mistakes without realizing it? In this video, you'll learn the 10 most frequent leadership mistakes IT managers and supervisors make—and what to do instead.
Whether you lead a help desk, manage an infrastructure team, or run a full IT department, this video will help you build trust, improve communication, and become the kind of leader people want to work with.
What you’ll learn:
How to communicate clearly and consistently
Why emotional intelligence matters more than technical skill alone
How to manage without micromanaging
The importance of boundaries, empathy, and listening
A practical leadership framework from The Compassionate Geek
Want your IT team to be easier to work with?
Try Compassionate Geek online training: practical people skills for technical professionals, available on demand.
Visit: https://CompassionateGeek.com
Read the full article: https://CompassionateGeek.com/blog
Chapters:
0:00 Intro
0:43 Top 10 Leadership Mistakes
3:47 The Compassionate Geek Principles
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#ITLeadership #TechManagement #CompassionateGeek #LeadershipMistakes #PeopleSkillsInIT #ITManagerTips #ITTeamSuccess #EmpathyInTech #CompassionateLeadership
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com