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Video of Why CIOs Should Evaluate Written Skills When Hiring IT Pros in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 203 free certified online
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MSP owners, CIOs, and IT managers know that hiring high-quality employees is more challenging than ever. In this video, you’ll learn why written skills are a key part of a successful customer service strategy for your IT business or department. You'll also learn why you must screen for written examples of interpersonal skills when hiring new IT staff.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com