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Video of Characteristics of Customer Service Providers (Excerpt from IT Nation Connect 2022 Presentation) in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 189 free certified online
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Excerpt from Don's presentation at IT Nation Connect 2022, How Leadership Affects Customer Service and How Customer Service Affects Your Bottom Line. In this excerpt, Don engages the audience to describe good and bad customer service providers.
#customerservice #helpdesk #servicedesk #itnconnect22
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com
00:00 Words to describe good customer service providers
01:15 Words to describe bad customer service providers
02:23 The hard question about customer service
03:20 Awareness and intentionality
04:01 A powerful customer service exercise for your team