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Video of It's Okay to Make Mistakes (Thanks to Grace): Customer Service Training 101 in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 15 free certified online
http://www.doncrawley.com Making mistakes is part of the human experience and mistakes are part of growth and self-improvement. In this short video, IT customer service expert and author Don R. Crawley suggests that our resolve is what moves us forward, our humanness is what causes us to backslide, and grace is what reminds us that we are worthy and loved.