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Video of Compassionate Customer Service at Work in Managed Services in Customer Service course by Don Crawley, Author of The Compassionate Geek channel, video No. 49 free certified online
http://www.doncrawley.com Learn how a leading managed services firm raised their customer satisfaction scores by focusing on positive and compassionate customer service. Traditional metrics are still important, but implementing Compassionate Geek concepts, including the five principles of IT customer service, creates happier customers, happier employees, and a better work environment. In this exclusive interview, author Don Crawley talks with Aaron Huff, Director of Operations at Ergos in Houston, Texas about how Ergos improved customer satisfaction, even during network outages.
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