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فيديو شرح Why You Must Never Discuss Other Customers in Front of a Customer: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 82 مجانى معتمد اونلاين
http://www.doncrawley.com Here's a basic principle of customer service: Don't talk about other customers in front of a customer, unless it's speaking positively of something the other customer is doing. Even then, your current customer might take it the wrong way and think you're comparing her or him to other customers.
The Focus Must be on the Customer
When you talk about one customer in front of another, you're taking the focus off of the customer in front of you. Remember, the most successful people in customer service make the customer feel like he or she is the only person in the world, at least when we're with that person. Additionally, when we talk about one customer in front of another, the second customer begins to wonder what we might say about her behind her back.