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فيديو شرح How to Teach Compassion in IT Customer Service Training Programs ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 142 مجانى معتمد اونلاين
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Compassion is principle number two of the 5 Principles of IT Customer Service Success. It's a simple concept of caring about another person. Compassion in IT customer service training programs involves teaching how to notice another's suffering, combined with a desire to help. Of course, as in many aspects of customer service, it's sometimes easier to talk about compassion than to actually show it.
Often, in training, students will ask about the difference between compassion and empathy. They're closely related, but not the same. Empathy is feeling what another person is experiencing or at least trying to imagine what they're feeling. Compassion is understanding that the other person needs help in some way. Perhaps they're feeling embarrassment, anger, nervousness, or pain. You can feel compassion for another person, an animal, the Earth, or even yourself. We'll talk about empathy in customer service training programs next week. For now, here are five tools you can use both to teach compassion to others and improve your own compassion.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com