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فيديو شرح Listen First, Then Talk: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 113 مجانى معتمد اونلاين
Listening well is a critical success factor in customer service. In this video, you'll hear a story about two people who tried to be helpful, but didn't listen well to their customer.
Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors.
Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any of your customer service, communication, or leadership questions or leave a comment.
Learn more about Don's work at https://doncrawley.com
And follow him on social media:
Twitter at https://twitter.com/DonCrawley
Facebook at https://facebook.com/DonRCrawley
LinkedIn at https://www.linkedin.com/in/doncrawley/