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فيديو شرح What IT People Need to Know About Written Communication ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 259 مجانى معتمد اونلاين
Enroll your team now in Compassionate Geek's online IT customer service training: https://compassionategeek.com/customer-service-training-for-it-staff/
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Strong written communication skills are critical in IT, but often overlooked. In this video, Don Crawley, author of The Compassionate Geek, shares a real-world story of how unclear documentation caused a costly outage and what you can do to avoid similar mistakes.
You'll learn why written communication matters nearly as much as technical expertise and how it supports the five principles of great IT service:
Technical competence
Compassion
Empathy
Good listening skills
Treating others with dignity and respect
Whether you're documenting a fix, updating a ticket, or emailing a customer, your writing shapes how you're perceived—and how well your message lands.
Practical tips included:
How to write for your audience
Avoiding jargon and vague terms
Structuring your message for clarity
Using tone to build trust
Why proofreading matters
Want more? Explore on-demand training for IT pros at https://CompassionateGeek.com
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com