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فيديو شرح Self-Improvement: Honing Your Skills: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 107 مجانى معتمد اونلاين
http://www.doncrawley.com In his landmark book The Seven Habits of Highly Effective People, the late author Stephen Covey identifies habit number seven as sharpening the saw. By that, he means working on self-improvement. More specifically, he means "having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual."
One of the most powerful tools I know for self-improvement is the 5 Hour Rule. Bill Gates, Warren Buffet, and Oprah Winfrey all follow it. The 5 Hour Rule is defined as setting aside five hours per week for deliberate practice or learning. One of the most important tools for learning is reading.
Reading list: https://www.doncrawley.com/customer-service-reading-recommendations/