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فيديو شرح Four Simple Life-Changing Books Every IT Person Should Read ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 23 مجانى معتمد اونلاين
http://www.compassionategeek.com Have you ever had something you’ve heard or read change your life? In my seminars and workshops on customer service and communication for IT staff, I often talk about four books that changed my life. These are certainly not the only life changing books. They’re just four books, among many, that have made a difference for me in my life. Here they are, in no particular order. They are also four books that every IT person should read, at least once in their life.