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فيديو شرح Two Rules on Grammar: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 105 مجانى معتمد اونلاين
http://www.doncrawley.com In my Compassionate Geek IT customer service training sessions, we talk about the importance of using proper grammar and spelling in business communication. Such attention to detail gives you more credibility, it looks more professional, and it reflects well on you and your company. Although it's certainly true that many people don't care that much about grammar and spelling, there are enough who do to make it worth your effort to ensure you're using the language correctly. In this video, however, you'll learn two grammar rules I'll bet you're not expecting!