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فيديو شرح How to Build a Compassionate IT Service Culture ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 261 مجانى معتمد اونلاين
Enroll your team now in Compassionate Geek's online IT customer service training: https://compassionategeek.com/customer-service-training-for-it-staff/
Remember to subscribe to this channel - https://www.youtube.com/user/doncrawley?sub_confirmation1
Creating a Compassionate IT Service Culture IT Customer Service Training
What if your IT team wasn’t just technically competent—but also compassionate, empathetic, and easy to work with?
In this video, Don R. Crawley, author of The Compassionate Geek, explores what it takes to build a truly compassionate IT service culture—one where technical excellence is matched by emotional intelligence, team cohesion, and respect for the people you serve.
Whether you’re a CIO, CTO, IT manager, supervisor, or MSP leader, this video will give you actionable insights into how your organization’s culture directly affects customer experience, staff retention, and long-term business success.
What You’ll Learn:
Why culture, not just tools, shapes IT success
The 5 principles of outstanding IT customer service
How to build awareness and intentionality into your team’s daily actions
Ways to lead with empathy without sacrificing technical performance
Based on the book The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service – learn more at https://www.compassionategeek.com
Like, share, and subscribe if you’re committed to transforming your IT organization into a people-first, results-driven culture.
#ITCustomerService #CompassionateGeek #ITLeadership #ManagedServiceProvider #EmotionalIntelligence #ServiceCulture #CustomerCentric #TechLeadership
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com