How to Manage Conflict in the Workplace: Management Primer

Conflict may be avoidable, but sometimes, it just flares up. As a manager, sometimes it will be your responsibility to manage conflict in the workplace. In this video, I'll give you all the basics of how to do it easily and effectively.
Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for you! See them all at https://t.ly/YOUzL
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GET MORE DETAIL:
- Supporting Your Team through Conflict: 3+1 Roles to Play
https://youtu.be/NsdizR46Lmo
Watching this video is worth 3 Management Courses CPD Points.
(Details below)
RECOMMENDED EXERCISE
The first part of this exercise is critical. Use your knowledge and experience to focus on noticing the earliest possible signs of rising conflict. Then, use your judgment to determine whether and when to intervene. If you do decide to intervene, take a little time to prepare; reviewing what you have learned from this video. Then take the steps you decide upon. But, of course, remain alert for shifts that mean you need to adjust your approach. Focus on noticing and managing your emotional state and those of the people in conflict. Afterward, take some time to reflect on what you learned from the experience. (10 MC CPD Points)
BOOKS I RECOMMEND ON THIS TOPIC
- https://geni.us/l6Rlbh - Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
- https://geni.us/hTNm3gX - High Conflict: Why We Get Trapped and How We Get Out
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
‍ ‍ Management Courses Continuing Professional Development (CPD) Points
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If you also did all the recommended exercises, score a total of 13 MC CPD points
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Note: Links to our book recommendations are affiliated through Amazon
CHAPTER MARKERS
00:00 - How to Manage Workplace Conflict
00:12 - The Sources of Workplace Conflict
02:09 - The Key Principles of Conflict Resolution
06:11 - The Steps to Manage and Resolve Conflict
07:58 - Manage Emotions during the Conflict Resolution Process
09:58 - Seek External Help to De-escalate a Conflict
#ManagingConflict #ConflictManagement #ManagementCourses