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Video of Podcast 14 │Part 2 • Call Center Call Flow in Customer Service course by Call Center English channel, video No. 3 free certified online
Podcast 14 │Lesson 1 Part 2 • Call Center Call Flow
Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered!
PART 2
Introduction to the Call Center Call Flow
We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the call flow process for a call center from Opening a call to Empathizing to Acknowledging.
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