Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information PART 3

Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
│Learn English for Call Centers and Customer Service
Level: Pre-Intermediate / Intermediate
In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.
Do you want to sound polite and courteous with customers?
Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".
Correct: May I have your social security number?
Incorrect: I need your social security number?
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