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فيديو شرح HR Basics: Employee Relations 2e ضمن كورس ادارة الموارد البشرية (HR) شرح قناة GreggU، الفديو رقم 39 مجانى معتمد اونلاين
HR Basics is a series of short courses, designed to highlight what you need to know about a particular human resource management topic. In this HR basics, we explore employee relations, how to manage the relationship of employees with the organization and with each other.
Employee relations involves managing the relationship of employees with the organization and with each other. At it’s core, employee relations includes the processes of developing, implementing, administering and analyzing the employer-employee relationship, including: Maintaining organizational culture, Developing employee engagement, Resolving workplace conflict, Conducting workplace investigations, and Managing employee discipline.
Culture is shared patterns of difference in an organization. Culture is simply ‘how’ we do things around here. A simple model highlights three key elements of organizational culture – an organization’s values, behaviors, mission. The better you are at articulating your culture, the more successful you will be in attracting people that believe in and help fulfill the mission.
Employee engagement relates to the level of an employee's commitment and connection to an organization. Engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace.
Workplace conflict occurs when the concerns of two or more people appear to be incompatible. Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. The Thomas Kilmann Instrument (TKI) is an assessment that identifies five common styles or strategies for dealing with conflict, called conflict modes. The TKI was designed to illustrate the options we have when handling conflict. The TKI defines five approaches to resolving conflict, we’ll get to those in a minute. The TKI is a fast and accessible tool, delivering insight, empowerment and resolution to anyone involved in conflict. By identifying alternative conflict styles, it helps people reframe and defuse conflict, creating more productive results.
A workplace investigation is designed to find facts and determine what happened or what is happening in a situation. The initiation of an investigation is almost always the result of a report or complaint. An individual or group has informed the organization that something is wrong.
Discipline is a process of corrective action used to enforce organizational rules. The two most common approaches to discipline are positive discipline and progressive discipline. The positive discipline approach builds on the philosophy that violations are actions that usually can be corrected constructively without penalty. Progressive discipline incorporates steps that become progressively more severe and are designed to change the employee’s inappropriate behavior.
An organization with a good employee relations program provides fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company.