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فيديو شرح Why "The Customer is Always Right" is Wrong - Project Management Training ضمن كورس اداره المشاريع شرح قناة ProjectManager، الفديو رقم 275 مجانى معتمد اونلاين
Don't believe received wisdom.
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Jennifer Bridges, PMP, suggests using critical thinking in customer service. She shows you how to determine the best way to respond to customer complaints.