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Video of Quality Management and Continuous Improvement Google Project Management Certificate in Project Management course by Google Career Certificates channel, video No. 19 free certified online
Learn how to manage and meet quality standards in your project. Take a look at continuous improvement, how to use data-driven frameworks, conduct retrospectives, and maintain a positive, blameless tone throughout the process.
0:00 Introduction
0:25 Key Quality Management Concepts
7:12 Fostering Customer Relationships with Communication Skills
13:26 Measuring Customer Satisfaction
18:38 Ensuring Accessibility During Feedback Collection
21:27 Continuous Improvement and Process Improvement
24:56 Data-driven Improvement Frameworks
29:18 Differentiating Projects from Programs
34:30 The Purpose of a Retrospective
40:17 Conducting a Retrospective
This video is part of the Google Project Management Certificate, which introduces learners to project management fundamentals including various approaches, tools and templates, goal-setting, risk management, team dynamics, and data-driven decision making.
The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in Project Management.
Take the Certificate HERE: https://www.coursera.org/google-certificates/project-management-certificate?utm_sourcegoogle&utm_mediuminstitutions&utm_campaignyoutube-organic__geo--Global&utm_contentvid--QOy2gYuWxSc__topic--PGM&utm_termyoutube-description
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