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فيديو شرح Voice of Customer VOC Lean Six Sigma Black Belt Training Six Sigma Video Tutorials ضمن كورس 6 سيجما شرح قناة Simplilearn، الفديو رقم 20 مجانى معتمد اونلاين
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Simplilearn is a leading six Sigma and other professional certifications training provider having global presence in 130+ countries and has successfully trained 8000+ six Sigma professionals worldwide.
Lean Six Sigma Green Belt Certification Training Course
Designed to align with the leading Green Belt certifications at IASSC, this Lean Six Sigma Green Belt Certification Course offers a complete introduction to Six Sigma, DMAIC methodology, how to measure company performance, identify issues and offer solutions using real-world examples. Enroll now!
Key Features
4 simulation test papers, 4 real-life projects
35 PDUs offered
Aligned to IASSC
Skills Covered
Implement Lean Six Sigma projects
Project Management
Measurement System Analysis
Data Analysis
Lean Principles
Hypothesis Testing
Process Analysis
DFSS tools
Learn more: https://www.simplilearn.com/quality-management/lean-six-sigma-green-belt-training?utm_campaignVoiceofCustomer-OwjOR7IEt5A&utm_mediumDescription&utm_sourceyoutube
transcriptLet us learn a bit about VOC also known as Voice of Customer.
? VOC stands for Voice of Customer.
? A VOC is basically the stated or unstated customer needs or requirements.
? Within any organization you will have multiple customer voices the procuring unit the user and the supporting maintenance unit. Within those units there may also be multiple customer voices. The project team must consider these diverse voices in developing designs.
? Focus groups and customer surveys are popular techniques used for collecting and understand Voice of Customer needs.
? One of the first things a Black Belt must do on receipt of VOC comments whether in DFSS or DMAIC project is to know that these comments may be raw and need to be analyzed. This is important to note because a Black Belt may often assume that a VOC comment can be taken as it is. Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688